Providing Full Support to Tenants

At Lovetts of Ramsgate, we provide complete tenant support as reputable estate agents. Please read the FAQs below regarding your lease and responsibility to see how we can assist you.

Who is Responsible for Contacting the Utility Companies When I Have Moved into the Property?

You agree to pay your utility bills as they become due. We take the duty away regarding advising the utility companies of your residency and always inform them once you have taken up your tenancy. If you are a sole tenant, please advise Thanet District Council that you are a single occupant and you will then qualify for a 25% discount off your council tax bill.

Who Can I Contact in Case of Any Problems During My Tenancy?

If there are any problems with your property once you have moved in, your tenancy will tell you who to contact. We always explain to you that you can call us if required on 01843 570305 as well as your landlord. Their numbers will be on your tenancy.

Where Is My Deposit Held (If Applicable)?

You will be advised where your deposit is to be held when you sign the tenancy. If we lodge your deposit, it will be held in the Deposit Protection Service scheme and you will be asked to sign the prescribed information relevant to that scheme. Other schemes are available to landlords, however we will always advise you on where your landlord will hold the deposit.

What Are My Responsibilities as a Tenant?

When you sign the tenancy, the terms and conditions will spell out your responsibilities as a tenant.

You will agree to make your rental payment on the due date each month, and also to respect the rented property and maintain the standard.

Am I Allowed to Have Pets in the Property?

If the landlord consents, your pet(s) will be able to live in the property. There may be an additional deposit required just in case any damage is done by the pet. If there is no damage, the deposit will be returned to you in full. You will be asked to get the carpets cleaned by our regular professional carpet cleaner who will clean the carpets and deodorise them. His charges are very reasonable

Is the Property Furnished or Unfurnished?

This will usually already be understood at the time of agreeing to rent the property. If you want to make any changes, this will be at the discretion of the landlord and may incur extra charges. Administration fees will be payable with all tenancy applications and details will be readily available. Please ask for the information as well as a list of our requirements.